Head Receptionist

Gozo
Permanent
Full-time

9 days ago

Our client operates a recreational building in the heart of Gozo. A Head of Reception area is now required to lead the smooth running of the reception area.This is an excellent opportunity for an experienced Receptionist/Front of House professional to supervise a team ensuring high levels of customer service and administrative coordination.Responsibilities will include:

Supporting a front desk staff whilst monitoring the team performance.
Preparing team rotas to ensure adequate cover at all times
Overseeing customer enquiries, bookings etc ensuring all guests are greeted in a professional manner
Promoting events, classes and services as required
Working with other departments to monitor security procedures and ensure coordination of services
Managing memberships, payment processes and maintaining records
Developing and improving front office procedures and policies
Maintaining stocks of material, brochures and other supplies at reception

Talent will:Have previous reception supervisory experience within leisure or hospitality environmentsDemonstrate excellent communication and interpersonal skills in EnglishHave experience using softwares and databasesBe confident managing a small teamHave knowledge of front desk security practicesIf you are a friendly, approachable and professional receptionist with the ability to multi-task, this could be a wonderful role for you. Please note that as this is linked to hospitality, flexible hours will be worked – shifts will include evenings and weekends.For full details, please contact Ami Baird at Ably Resources.

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