RENTAL OPERATIONS AGENT IN GOZO (FULL TIME OR PART TIME)

Mġarr, Malta Island Gozo
€1,000-1,220 per month
Permanent
Full-time

6 days ago

FULL TIME
L-IMGARR, GHAWDEX, MALTA
SHIFT
29 September 2025
Ref: 422713

Avis Budget Malta is seeking a responsible, motivated, and customer-focused individual to join our Rental Operations team. Based primarily at our Gozo station, the role may also involve assignments in Malta. Manual car driving licence is mandatory.Duties and Responsibilities: Greet customers and assess their needs to recommend the most suitable rental options Process rental agreements and payments; provide clear information on rates, policies, and available vehicles Upsell additional products and services; explain final charges and obtain signatures on rental agreements Handle customer complaints and issues promptly and professionally Move and park vehicles in designated areas, including off-site delivery and collection when required Wash and clean rental vehicles inside and out as necessary, ensuring they are fully prepared for the next customer Conduct thorough vehicle inspections upon return; document any damages using the proper tools and determine applicable charges Maintain accurate records and complete required documentation Perform daily back-office tasks such as managing emails and preparing station reports Assist customers with directions and general travel information Required Skills and Experience: Valid driver’s license with a clean driving record Fluency in spoken and written English Flexibility to work shifts, including weekends and public holidays Strong communication and interpersonal skills Ability to work well under pressure, multitask, and thrive in a fast-paced environment Friendly, positive, and proactive attitude Team player who can also work independently Self-motivated and dependable, with a strong sense of responsibility and integrity, especially when working unsupervised Previous experience in sales or customer service, especially in car rental or hospitality, is considered an asset We look forward to welcoming a dedicated person to our team who shares our commitment to excellent service and operational efficiency. The selected candidate will also have the opportunity to earn monthly commission. Work schedule includes weekends and public holidays.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHCompetencies

Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Deal with customer complaints (grant discounts, clarify regulations...)
Inform customer about product characteristics; advise customer on his/her choice
Fill in digital follow-up documents
Register activities data (log, register for incidents or complaints...)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
Welcome customer. Determine his/her wishes and advise on products and services
Advise and inform customers about products. Sell products
Check state of vehicle and clean it
Drive a private vehicle to a specific delivery or collect point (transportation between sites, pick up service...)

Past ExperienceOccupationExperience(months)CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)0Driving LicencesTypeDRIV. LIC. B / B(auto) - CARApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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