Front Office Administrator

• Greeting and welcoming visitors with professionalism and a positive attitude, ensuring an excellent first impression of the agency.
• Coordinating the day-to-day operations of the front desk to ensure smooth and efficient functioning.
• Logging, distributing and tracking incoming mail and correspondence promptly and accurately.
• Handling incoming calls and emails, addressing queries or directing them to the appropriate teams or individuals.
• Carrying out general administrative tasks such as filing, calendar management, arranging meetings, and maintaining accurate records.
• Ensuring the reception area remains welcoming, tidy and aligned with the agency's standards.
• Managing and keeping the Visitor Management System up to date.
• Providing support with finance-related tasks as required.
• Assisting in coordinating travel arrangements for staff members.
• Providing logistical and administrative support for the agency's events, courses and training sessions.

• An MQF Level 4 qualification, preferably in Administration or Secretarial Duties, along with a minimum of 2 years of relevant work experience OR
• A school leaving certificate, along with a minimum of 5 years of relevant work experience.
• Strong proficiency in Microsoft Office and other office automation tools.
• Excellent organisational skills and a keen eye for detail.
• Excellent communication skills in both Maltese and English.
• Ability to maintain consistent service standards across a range of administrative and visitor-facing activities.

Misco