Executive (ICT Support)

• Provide first-line support for ICT hardware and software issues via phone, email, remote, or on-site.
• Assist staff in resolving ICT issues, including data migration and equipment setup.
• Offer technical assistance in the use of core applications and operating systems.

• Administer user accounts and security rights.
• Ensure internal ICT procedures align with national ICT policies.
• Maintain safety and security standards for ICT equipment and environments.

• Oversee maintenance of network infrastructure and data rooms/cabinets.
• Assist in planning and implementing ICT setups for refurbishment projects and new locations.

• Support the analysis, evaluation, procurement, and implementation of ICT hardware and software.
• Liaise with third-party providers to ensure effective ICT service delivery.
• Raise requests for provisioning, updating, or terminating ICT services.

• Maintain and manage ICT inventory, including both tangible and intangible assets.
• Provide and analyze data for verification and reporting.
• Update website content and data via CMS platforms as required.

• Participate in User Acceptance Testing (UAT) of system applications and enhancements.
• Prepare technical reports, user guides, and documentation as needed.

• Participate in internal and external meetings as required.
• Collaborate with other units and departments to ensure effective ICT service delivery.

• Stay updated on emerging technologies and ICT developments.
• Promote efficiency, security, and innovation in ICT support practices.
• Attend training and courses to support professional development.

• Perform additional ICT-related tasks or projects as assigned.
• Maintain confidentiality while ensuring relevant information is shared with management.
• Support emergency response coordination during unexpected events.

Manpower