CRM Specialist – Middle
Softswiss View all jobs
- Malta
- Training
- Full-time
- Strategy Execution: Implement and manage campaigns to optimise customer engagement
- CRM & Automation: Full-cycle management of automated workflows and triggers within
- Lifecycle Management: Tailor retention efforts to various customer segments to maximize Lifetime Value (LTV)
- Multi-channel Outreach: Plan and execute targeted marketing campaigns (Email, SMS, Push) to reactivate dormant users and maintain active engagement
- Data Analysis: Track and analyze key performance indicators (Churn rates, LTV, Retention Rate) and provide actionable insights for optimization
- Targeting: Utilize data analytics tools to monitor user behavior and ensure personalized messaging aligns with user preferences
- Experience: At least 1 year of professional experience in customer-facing or analytical roles
- Technical Proficiency: Strong hands-on experience with
- Communication: Excellent teamwork abilities and a proactive, responsible approach
- English Proficiency: B2 level or higher (essential for working with technical interfaces and global strategies)
- Private insurance (depending on contract type)
- Paid gym membership
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- +1 day off per calendar year
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events