CRM & Leads Manager - No experience neededJoin a reputable and fast-growing property team where structure, organisation, and performance tracking play a key role in success. We are looking for a detail-oriented and proactive CRM & Leads Manager to oversee incoming enquiries, manage the CRM system, and ensure leads are handled efficiently across the lettings and sales teams. This role is ideal for someone who enjoys systems, follow-ups, and optimising processes.The RoleAs CRM & Leads Manager, you will be responsible for managing all incoming property enquiries and ensuring they are properly logged, assigned, followed up, and tracked. You will act as the link between marketing, ads, and agents, helping maximise conversion and response times.Your responsibilities will include:Managing and maintaining the CRM systemHandling and organising incoming leads from portals, ads, social media, and enquiriesAssigning leads to the appropriate letting or sales agentsMonitoring response times and follow-up activityEnsuring client and property data is accurate and up to dateTracking lead performance and basic reportingSupporting agents with CRM usage and best practicesWorking closely with the Ads Specialist and marketing team to improve lead qualityIdentifying gaps and opportunities to improve lead conversion processesWhat We’re Looking ForNo previous CRM or real estate experience required – full training providedStrong organisational skills and attention to detailComfortable working with computers, systems, and basic data entryAbility to manage multiple enquiries and priorities efficientlyGood communication skills and a structured mindsetProactive, reliable, and willing to learnAbility to work independently and as part of a teamFluency in English; additional languages are an assetWhat We OfferFull-time or part-time positionKey role within a growing property businessDirect impact on lead conversion and agent performanceSupportive, professional, and collaborative team environmentOpportunity to grow into an operations or performance management roleIf you enjoy structure, systems, and improving performance behind the scenes of a property business, we would love to hear from you.