Estonian & Finnish speaking Customer Support Agent to Malta

• Providing prompt and accurate responses to customer inquiries via email or chat.
• Understanding customer needs and to guide them in utilizing specific features.
• Cultivating strong, trusting relationships with customers through transparent communication.
• Ensuring the delivery of precise and complete information using appropriate methods and tools.
• Achieving personal and team targets for customer service and chat handling.
• Addressing customer complaints promptly, offering suitable solutions and ensuring follow-up for resolution.
• Maintaining records of customer interactions, process accounts, and manage documentation.
• Adhering to communication procedures, guidelines, and company policies.
• Demonstrating proactive engagement with customers and going the extra mile to assist them.
• Analyzing and reporting product issues, updating internal databases with technical information and customer discussions.
• Collaborating with team members by sharing feature requests and effective workarounds.
• Informing customers about new features, promotions, and enhancements.
• Coordinating with Payments and Risk & Fraud teams as necessary.
• Supporting the training of junior Customer Support Representatives when needed.

• Fluency in written and spoken Estonian, Finnish and English.
• Meticulous attention to detail.
• Previous experience in Customer Support or similar roles.
• Familiarity with the gaming industry is advantageous.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks simultaneously.
• Demonstrated patience in handling challenging situations.
• Basic computer proficiency.
• Clean police record.
• Ability to work autonomously and collaboratively within a team.

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