Finnish-Speaking Customer Support Agent

Ta' Xbiex, Malta Island
€27,000 per year
Permanent
Full-time

1 month ago

Our client, a forward-thinking gaming operator based in Malta, is looking for a Finnish-Speaking Customer Support Agent to join their passionate team. If you're looking to be part of an innovative and dynamic environment, this could be the perfect opportunity for you!This is an office-based, shift-based role and offers a salary of €27K + 10% bonus.Role and Responsibilities

Assisting customers via chat and email
Investigating issues to determine the player’s needs
Cross-selling and promoting all opportunities
Conducting KYC and document processing
Identifying RG issues and providing support
Escalating issues to the relevant departments

Skills and Experience

Fluency in Finnish at a native level, both written and spoken
Fluency in English at a C1+ level
A minimum of 6 months’ work experience within Customer Support in iGaming (non-negotiable)
Willingness to work shifts
Good listener with a warm and empathetic approach
Ability to put the player first

About the Role

Competitive salary of €27K + 10% bonus depending on KPIs
Relocation support
Shift-based schedule between 08:00 and 01:00, with potential night shifts depending on company needs
Office based in Ta’ Xbiex, Malta
Health insurance
On-site gym
Commute allowance

Apply with your CV in English, please.*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.Owned and operated by JobMatchingPartner Limited since 2019.
Registered office:
Centris Business Gateway II, Level 2G,
Triq is-Salib Ta' L-Imriehel, Zone 3
Central Business District
Birkirkara CBD 3020
MALTARecruitment Licence EA00340-2024 issued by the D.I.E.R. in Malta
Company Reg C93587

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