Application Support Specialist

Malta Island
€37,000 per year
Permanent
Full-time

2 months ago

A respected public organisation located in Malta
Fluency in English and Maltese languages required
Flexible working hours all year round

Are you passionate about improving business applications, building smarter workflows, and supporting systems that make a real impact on national operations? This is your opportunity to join a respected public organisation at the centre of Malta's supervisory and regulatory ecosystem.As an Application Support Specialist, you'll play a key role in maintaining and optimising the organisation's critical application landscape. You'll collaborate with technical and operational teams to enhance workflows, support system integrations, and ensure smooth application performance across the entire ecosystem.Your work will directly empower analysts, supervisors, and leadership teams with more reliable workflows, better data, and smarter processes.What You'll Be Doing:

Provide Level 1 & 2 support for business applications used across the organisation and by external stakeholders
Maintain, enhance, and build workflow rules, validations, and configurations across key systems
Work closely with end-users to optimise complex processes, test improvements, and introduce new automations
Document workflows, data maps, and technical considerations to ensure clarity and knowledge-sharing
Analyse new data mapping requirements and propose feasible technical solutions
Support the delivery of data collection and supervisory system projects on time and to high quality standards
Coordinate with Network, Security, Policy, and QA teams to ensure full alignment and secure system performance
Stay updated on system enhancements and user needs to recommend optimisation opportunities
Collaborate with technical teams to support databases, servers, file services, and other related technologies
Work with Data & Analytics teams to align system changes with reporting and insight needs
Handle daily administrative duties and assist with production issues when required
Participate in security assessments and help mitigate vulnerabilities within business applications
Assist in developing integrations (APIs), ETL processes, and enhancements to internal systems
Carry out any additional duties assigned by Technology & Information Security management

Qualifications & Experience Required:

An MQF Level 6 qualification in Computer Science, coupled with at least 3 years' experience OR - An MQF Level 5 qualification in Computer Science, coupled with at least 4 years' work experience
Proven familiarity with administering an Enterprise CRM or ERP platform including process flow design and implementation
Proven familiarity with Enterprise Web Applications as well as Database operations and SQL in a Microsoft stack environment
Be confident and articulate communicator capable of driving strong collaboration across multi-disciplinary functions
Be a strong communicator with superiors and colleagues
Have strong analytical, problem solving and planning skills
Be customer-service oriented
Be able to work in a fast-paced, changing environment
Be a team player and offer knowledge sharing to the team
Be fluent in English and Maltese languages
The chosen candidate is expected to be confident in managing highly complex processes, involving cross-functional teams

What You'll Get:

Comprehensive health insurance (extended to spouse & dependants under 18)
Life insurance coverage
Work-from-home (1 day/week) after 6 months
Sponsorship Training Scheme to support your professional development
Training & study leave
Regular team-building activities
Free on-site parking on a first-come basis
Flexible working hours all year round, including reduced summer hours

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