Application Support Specialist

Financial Intelligence Analysis Unit View all jobs

Birkirkara, Malta Island
Permanent
Full-time

1 month ago

GRADE: OfficerThe FIAU is seeking to recruit an Application Support Specialist to join the Business Applications Team. This Team supports timely and effective decision making across the authority by empowering management and the team with the right data-related processes, KPIs, dashboards, analytics, and risk profiling.
The Role

Assist with Level 1 and 2 business application support for the FIAU and 3rd parties.

Maintaining, enhancing, and creating workflows, functions, and configurations within the relevant system environments. * Working closely with end-users to maintain, optimise, create, test, and manage complex workflow rules, data validation, and triggers.

Thoroughly documenting implemented workflows and data maps including any technical considerations and sharing them with the team.
Understanding any new data maps required, with proposed solutions and feasibility analysis.
Delivering data collection and supervisory system projects on schedule and with high quality.
Coordinating with the Network and Security and Policy and QA teams to ensure total product quality and integration, with all relevant applications and processes.
Staying up to date on new system features, key user pain points and functionality.
Coordinating with technical teams for the management of web servers, back-end operational database environments, file sharing services and other technologies as needed.
Supporting the Data Management and Analytics teams in understanding the operational data architecture and informing/involving them with any ongoing changes for the purpose of delivering best-in-class insights and analytics to business users.
Performing daily administrative tasks and addressing any production support issues as may be required.

Participating in security assessments with the Cyber Security Team to ensure effective mitigation of any vulnerabilities detected within the FIAU business applications. * Assisting in developing new integrations with existing and 3rd party systems via APIs.Assisting in creating new ETLs for the FIAUs internal systems. * Perform any other related duties that may be assigned by the Technology and Information Security management from time to time.
Requirements

An MQF Level 6 qualification in Computer Science coupled with 3 years' experience relevant to this post OR
An MQF Level 5 qualification in Computer Science coupled with 4 years' experience relevant to this post.
Proven familiarity with administering an Enterprise CRM or ERP platform including process flow design and implementation.
Proven familiarity with Enterprise Web Applications as well as Database operations and SQL in a Microsoft stack environment.
Be confident and articulate communicator capable of driving strong collaboration across multi-disciplinary functions.
Be a strong communicator with superiors and colleagues.
Have strong analytical, problem solving and planning skills.
Be customer-service oriented.
Be able to work in a fast-paced, changing environment.
Be a team player and offer knowledge sharing to the team and the FIAU.
Be fluent in English and Maltese languages
The chosen candidate is expected to be confident in managing highly complex processes, involving cross-functional teams.

We Offer:

Health insurance group cover
Life insurance group cover

Sponsorship Training Scheme
Training & Study Leave
Family-friendly measures
Team Building Events
Free parking (first come first served)

Financial Intelligence Analysis Unit

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