IT Support Specialist

Ta' Xbiex, Malta Island
Permanent
Full-time

1 month ago

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join a fast-growing global technology organization operating at the forefront of digital innovation. We are building secure, scalable, and forward-thinking infrastructure to support teams across multiple regions and we're looking for a proactive IT Support Specialist to help power our internal you're passionate about technology, thrive in dynamic environments, and enjoy solving complex technical challenges, we'd love to hear from you.Responsibilities

Act as the first point of contact for Service Requests related to hardware, software, applications, and network issues
Troubleshoot and resolve incidents using available tools and best practices
Escalate and route incidents to appropriate teams when necessary while retaining ownership
Ensure incidents and service requests are resolved within agreed service levels
Maintain a strong security-first mindset in all support activities
Assist in defining and improving IT operating procedures and documentation
Contribute to internal knowledge-sharing platforms and documentation updates
Monitor systems and services, identifying trends and potential problem areas
Support IT Operations initiatives across multiple departments
Collaborate effectively with cross-functional teams to ensure seamless IT service delivery

Requirements

Bachelor's Degree in Computer Science, Information Systems, or a related field
Strong hands-on experience with macOS (OSX) and iOS devices
Proven experience managing:
Google Workspace (Google Admin)
Okta
Atlassian Suite (Jira, Confluence, etc.)
Solid understanding of networking fundamentals:
DHCP, LAN/WAN
Active Directory / Access Points
IPSec VPN
Network monitoring & security principles
Strong troubleshooting and analytical skills
Excellent communication skills in English

Why Binance

Shape the future with the world's leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique, fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Binance

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