VIP Account Manager
- Malta Island
- Permanent
- Full-time
- Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
- Proactively manage a portfolio of high-value accounts, providing tailored offers, personalised experiences, and first-class support.
- Analyse player behaviour and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
- Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
- Organise exclusive promotions, campaigns, and events (both online and offline) targeted to VIP players.
- Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behaviour.
- Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
- Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
- Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
- Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.
- Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming, online entertainment, or luxury services.
- Strong knowledge of online casino and/or sportsbook products and player behaviours.
- Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term loyalty.
- Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
- Data-driven mindset with strong analytical and reporting skills.
- High level of professionalism, discretion, and ability to work in a fast-paced environment.
- Fluency in English required; additional languages highly desirable.