FRONT DESK EXECUTIVE

Valletta, Malta Island
€19,000 per year
Permanent
Full-time

22 days ago

FULL TIME
IL-BELT VALLETTA, MALTA
SHIFT
12 September 2025
Ref: 421995

Receptionist, you will be the face of our hotel, responsible for creating unforgettable guest experiences that embody our hotel's standards of excellence

Answer incoming calls promptly and transfer them to the appropriate department. • Greet guests warmly and provide assistance with any requests or inquiries they may have. • Handle guest issues, requests, and complaints with prompt and courteous service, notifying the relevant departments as necessary. • Anticipate guests' needs and attend to their requests and inquiries efficiently and courteously, ensuring their satisfaction. • Maintain organised records and files of important documents. • Complete check-in and check-out procedures in accordance with our standard operating procedures. • Keep all departments informed of important messages, updates, and guest movements. • Ensure a presentable and welcoming lobby area, including attending to the lobby bar. • Carries out Night Auditor duties when working night shifts. • Handle any other reasonable tasks as requested by senior management.

ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHISCED Level: Bachelor or equivalent - Level (6)Subjects:Subject Level Grade
CUSTOMER CARECompetencies

Accompany clients to their room/suite. Offer additional services (television, telephone, minibar)
Run errands at customer or company request
Exchange currency for foreign customers
Put telephone calls through to clients
Register reservations and allocate occupation of rooms, apartments, bungalows...
Collect clients' remarks on quality of reception, equipment, personnel
Inform customer about organization services and reservation procedure
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)
Answer customers' questions during their stay
Welcome customers on their arrival. Deal with administrative formalities of their stay
Draw up invoices for accommodation costs, check means of payment and receive payments
Receive client at arrival and departure
Close cash register and check outstanding accounts
Inform clients on services of organisation and shows, restaurants, tourist attractions/places...

Past ExperienceOccupationExperience(months)RECEPTIONIST, HOTEL12Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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