Head of Customer Support – Hybrid
Accelerate
- Malta Island
- €80,000-100,000 per year
- Permanent
- Full-time
- Hybrid
- Great Package
- International Corporation
- On a daily basis, actively manage the Payment & Fraud department to ensure smooth operation of all payment transactions, while shouldering full accountability for mitigating risks and preventing fraud. This involves overseeing various risks such as payment fraud, bonus misuse, affiliate fraud, and instances of multiple accounts.
- Continuous monitoring and oversight of payment transactions, aligned with service level agreements (SLAs), are fundamental aspects of this role. It is imperative to implement robust controls against fraud and money laundering, with regular reporting to senior management on any detected fraudulent activities, blocked transactions, or restricted accounts.
- Maintenance and updating of procedures for financial transaction verifications, including confirming withdrawals, are vital to maintain security measures. Generating detailed payment flow reports for internal teams, B2B partners, and regulatory bodies ensures transparency and compliance.
- Working closely with the IT team, it is essential to develop and enhance fraud detection and prevention tools to stay ahead of evolving threats. Collaborating with experts from headquarters, the marketing team, and B2B partners is crucial for introducing new payment methods and optimizing existing ones in response to market trends and customer preferences.
- By taking proactive measures to address potential fraudulent activities and continually refining payment processes, our aim is to deliver a secure and efficient payment experience for all stakeholders.
- A seasoned professional in Payments & Fraud, boasting extensive experience leading teams in the eGaming sector within regulated environments.
- A minimum of 5+ years of hands-on experience with Digital Payments systems and expertise in Anti-fraud/AML processes and mechanisms is required.
- Experience managing a big floor of at least 50/60 people.
- Fraud/Payments/KYC/iGaming experience.