German-speaking Customer Support Officer to Malta
Nordic Jobs Worldwide
- Malta Island
- Permanent
- Full-time
- Provide customers with accurate information about the company's products, services and payments.
- Actively seeking new sales by executing appointed strategies and instructions.
- Comply with laws, rules, company policies, and procedures as required.
- Understand thoroughly the Bank's products whilst ensuring that customers are always presented accurate information.
- Responding to any customer queries via email, SMS and phone
- Provide an excellent customer experience.
- Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
- Support additional customer service inquiries.
- Promote a positive working environment.
- Perform other tasks as assigned.
- Involvement in production of Sales reports.
- Involvement in training and mentoring of other team members.
- Assist in documentation of the team's Operational Procedures.
- Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
- Execute ad hoc tasks as may be requested by the Head of New Markets.
- Excellent command of English and German languages (both written and spoken).
- Demonstrable experience in sales of financial products.
- Experience in customer on-boarding and documentation verification processes.
- Excellent communication skills with a results-driven approach.
- Attention to detail, initiative and high working standards.
- Team player with a customer-oriented approach
- Ability to work independently.
- Good knowledge of Microsoft Office tools (especially EXCEL).