CUSTOMER SERVICE REPRESENTATIVE

Luqa, Malta Island
€21,330-23,370 per year
Permanent
Full-time

13 days ago

FULL TIME
HAL LUQA, MALTA
SHIFT
21 September 2025
Ref: 422389

To provide assistance and be of service to all MIA customers.Key Responsibilities: - Providing assistance and be of service to all MIA customers whilst ensuring that the needs and requirements are met in a professional, diligent and efficient manner. - Ensuring that customers’ experience is provided in a courteous manner, with a positive attitude and willingness to meet and exceed customers’ expectations. - Coordinating with all third party service providers to ensure a seamless and consistent level of service. - Reporting any faults, grievances, accidents, shortcomings or complaints made by customers whilst ensuring that corrective action is taken. - Performing any other general day-to-day duties as may be required by the Company from time to time. - Promoting a positive image of the Company and living the Company’s core values.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHISCED Level: Upper secondary education - Level (3)Competencies

Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Fill in digital follow-up documents
Register activities data (log, register for incidents or complaints...)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
Handle: outgoing calls (customer loyalty, canvassing for customers, sales to private individuals and companies...)

Past ExperienceOccupationExperience(months)CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)12Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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