Customer Service Representative

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service.
• Assist customers with order placements, modifications, and cancellations.
• Provide accurate information regarding product features, usage, and availability.
• Resolve customer complaints and issues in a timely and effective manner.
• Document all customer interactions in our customer management system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Identify trends in customer feedback and provide insights for continual improvement.
• Maintain up-to-date knowledge of our products and services to provide accurate assistance.

• Have permission to work in Malta
• High school diploma or equivalent; a bachelor's degree is preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills. Multilingual capabilities are a plus.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to handle high-pressure situations and remain calm under stress.
• Proficient in Microsoft Office Suite and experience with customer service software.
• Strong organizational skills and attention to detail.
• Team player with the ability to collaborate effectively with various departments.
• Ability to adapt to a fast-paced and dynamic work environment.
• Willingness to work flexible hours if needed.

• Competitive salary
• English language and multi-cultural work environment
• Private Health Insurance (medical, dental, hospitalisation)
• Career advancement opportunities in stable company
• Modern offices, convenient to public transport.

Sasmar