VIP Manager

• Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
• Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
• Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
• Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
• Organize exclusive promotions, campaigns, and events (both online and offline) targeted to VIP players.
• Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
• Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
• Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
• Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
• Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.

• Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming, online entertainment, or luxury services.
• Strong knowledge of online casino and/or sportsbook products and player behaviors.
• Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term loyalty.
• Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
• Data-driven mindset with strong analytical and reporting skills.
• High level of professionalism, discretion, and ability to work in a fast-paced environment.
• Fluency in English required; additional languages highly desirable.

• Exceptional relationship-building and customer engagement ability.
• Commercially driven with a focus on ROI and player lifetime value.
• Organized, proactive, and able to multitask effectively.
• Strong collaboration skills, working cross-functionally with marketing, product, and payments.
• Deep understanding of responsible gaming principles and regulatory compliance.

• Opportunity to manage and grow the company's most valuable players.
• A dynamic, fast-paced, and innovative iGaming environment.
• Competitive salary with performance-based incentives.
• Career growth opportunities within a rapidly expanding B2C brand.
• Inclusive and collaborative culture with global exposure.

iTalent PLUS