Associate Manager, Quality Complaints

Marsa, Malta Island
Permanent
Full-time

22 days ago

This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.Duties and Responsibilities:This section contains a list of primary responsibilities of this role that account for the majority of the work.

Provides leadership to the team members by providing problem resolution, process clarification, referrals to appropriate experts, and interpretation of Quality Management System procedures.
Proactively prioritizes and balances utilization of resources to assure high quality investigations on 4000 complaints per month in a timely manner to meet Global Complaint Management KPIs.
Interacts with management from Post Market Surveillance, Global Service Centers, R&D and External Contract Manufactures (ECM) to assure high quality and timely investigations.
Escalates potential nonconformances and high risk complaints to Global Quality Management Representative (QMR).
Responsible for development of product training programs and talent development of team. Successfully motivates the team for outstanding performance.
Partners with Post Market Surveillance team to respond to complaint related inquiries from FDA / Global Ministries of Health.
Identifies and manages continuous improvement projects with the objective of improving investigation quality and team productivity.

Qualifications:To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Thorough knowledge of applicable procedures, specifications, regulations, and standards.
Ability to manage a team of up to 10 employees.
Strong analytical and problem-solving skills.
Strong communication and leadership skills.
Strong interpersonal/communication/influencing/negotiation skills
Computer competency in Word, Excel, PowerPoint, and Minitab.

Education and/or Esperience

Bachelor’s Degree in Engineering
Minimum of 5 years of Medical Device experience in product complaints
Minimum of 1-3 years manager experience preferred

Equal Employment OpportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

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