Duty Manager

• Providing superior customer service well before they arrive to the hotel and even after their departure.

• Finding strategic ways of giving each Guest a personalized and memorable service

• Meeting and greeting arriving guests and bidding them farewell as they leave

• Reviewing the arrival list daily and assisting in allocating welcome amenities

• Escorting VIPs to their rooms and check them in before their arrival

• Attending promptly to customers' inquiries and assisting them with their needs

• Dealing with guest complaints and providing tangible solutions to their issues or concerns

• Finding proactive ways of enhancing the Guest experience

• Ensuring the safety and security of all hotel guests, team members and property, being able to take over the Fire Panel and lead the management team on duty

• Representing the Hotel management during their absence

• Providing support to reception with check in and check out as required

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating and the service provided

• Responding to guests needs and anticipating their unstated ones

• Be present within the Front Office Area as well the Executive Lounge and assist during busy moments

• Full knowledge of all activities / functions / events happening within the hotel whilst on duty

• Be the point of reference for the guests throughout their stay

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