Payment Account Manager – Middle

Malta
Training
Full-time

30 days ago

Overview:SOFTSWISS continues to expand the team and is looking for an experienced Middle Payment Account Manager to join our Payments Team. We need an accomplished professional who shares our culture and values.Purpose of the role:You will be responsible for building and maintaining strong stakeholder relationships while driving operational excellence and identifying growth opportunities. This includes understanding business needs and processes, monitoring key performance metrics, developing strategic plans, and ensuring effective cross-functional collaboration to deliver high-quality solutions and continuous improvement.Key responsibilities:

Develop and maintain strong, long-term relationships with clients and key individuals on the client’s side
Understand client business specifics and how it operates
Monitor and forecast key metrics related to payment operations
Create a development plan and strategy for clients
Collaborate with both the team and key personnel from the client’s side to identify potential issues and propose effective solutions
Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
Effectively communicate client requirements to other teams
Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness

Required Experience:

Prior experience of at least 2 years in establishing and managing client relationships
Strong communication, negotiation, and analytical skills
Excellent knowledge of Russian; Proficiency in business English at an advanced level (B2)
Thorough knowledge of the IT industry and its major processes
Time management skills
Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices

Nice to have:

Experience in Fintech, Payments, or PSP (Payment Service Provider)
Account management experience
Familiarity with the Gambling or iGaming industry
Basic knowledge of Devcode and understanding of platform functionality

Learn more about our hiring process here ( ) - what to expect, how to prepare, and what makes SOFTSWISS different.Main Advantages

Private insurance (depending on contract type)
Paid gym membership
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
+1 day off per calendar year
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Softswiss

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