B2C Sales Executive

Anticipates the needs of the client through probing and fair categorization by client personas
Preparation of quotes according to the model, budget, lifestyle, spoken and hidden needs
Follow up on clients and escalating feedback
Preparation of vehicle orders and share with Administration Team to accept or order
Responsible to gather all documentation to finalise sale
Responsible for preparation of customer file
Updating pipeline and all sales activities in database
Actively participating in sales meetings
Proposing recommendations to senior management on improving customer experience processes
Responsible to collect deposit and hand-over to cashier
Assesses vehicle before delivering to clients
Calls clients to organize appointment when car is ready for pick up
Liaises with PDI to explain the preparation requirements of the vehicle
During delivery, explains the vehicle features to client
Coordinates with workshop to fit accessories, if any
Identifying consumer trends and market demand to support the procurement of vehicles
Keeping oneself informed about competition and schemes
Adhering to all processes and procedures
Liaising with all departments to fulfil customer's expectations
Carry out other duties as assigned by one's superior

The Requirements

Organized team player with excellent negotiation and communication skills.
Familiar with Microsoft desktop operating systems and Microsoft Office applications