Spa Manager

• Maximization of the Financial Performance with Sales, Payroll Control, Stock-Control, Expenses control, etc.
• Guest Satisfaction and Qualitative Performance.
• Training of all Spa Employees and Front Office Employees in terms of sales techniques and product knowledge
• Day-to-day and Fore-Planning of Spa operations
• Execution and maintaining of quality standards
• Attending and collaborating during Management Briefings
• Meticulous scheduling of the Spa operations roster, including adhering with the forecasted payroll plans
• Actively push and innovate methods to bring more customers to the Spa, including Memberships
• Attending to Courses, which will enhance the Team’s customer care, sales techniques, and marketing capabilities
• Provide targets to Team in terms of Reputation, Sales & Cost-Control
• Seek alternative ways to maintain costs low while maintaining high standards.

• Proven experience in a Spa Manager, Assistant Spa Manager, or similar leadership role within the wellness, hospitality, or luxury service industry.
• Strong knowledge of spa operations, including treatments, wellness services, health and safety standards, and customer service best practices.
• Demonstrated ability to lead, motivate, and manage a team of therapists and spa staff to deliver exceptional guest experiences.
• Excellent organizational and operational management skills, including scheduling, inventory management, and service quality control.
• Outstanding customer service and communication skills, with the ability to handle guest concerns professionally and efficiently.
• Fluent in English; additional languages would be considered an asset.

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