Front Office Agent
- Malta Island
- €18,000-20,000 per year
- Permanent
- Full-time
- Warmly welcome guests on arrival and complete registration efficiently
- Manage check-ins, check-outs, payments, and foreign currency exchanges
- Promote hotel services and increase room sales through effective upselling
- Address guest feedback promptly and take appropriate action
- Operate the PABX telephone system and other front office equipment
- Carry out night audit tasks, including verifying arrivals and departures at midnight
- Maintain guest privacy and safety in line with hotel security procedures
- Respond to telephone inquiries in a timely and professional manner
- Undertake any other duties assigned by the Front Office Manager
- Minimum of 1–2 years’ experience in a hotel front desk or night audit position
- Proficiency in hotel management systems, with Opera Cloud experience required
- Strong command of English, both written and spoken
- Outstanding customer service and communication skills
- Competitive salary package
- Supportive, collaborative, and innovative work environment
- Opportunities for professional growth