The Head Housekeeping Supervisor is responsible of leading our team of Housekeeping Supervisors as well as Housekeeping attendants and ensure we provide excellent customer service.Responsibilities:-Approach encounters with guests and employees in an attentive, friendly, courteous and service oriented manner-Comply at all times with Hugo's Hotels standards and regulations to encourage safe and efficient hotel operations-Check rooms and common areas, including stairways and lounge areas, for cleanliness-Coordinate work activities among departments-Ensure compliance with safety and sanitation policies-Educate housekeeping staff on cleanliness, tidiness and hygiene standards-Examine the property to determine need for repairs or replacement of furniture and/ or equipment-Investigate and address complaints regarding poor housekeeping service-Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels-Maintain an inventory of cleaning supplies-Monitor and replenish cleaning products stock-Motivate team members and resolve any issues that might occur-Oversee staff performance on a daily basis-Prepare work assignments in an effective manner-Perform various cleaning duties in instances of staff shortages-Assist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements-Schedule shifts and arrange for replacements in cases of absence-Train housekeeping attendants on cleaning and maintenance tasks-Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful mannerQualifications & Assets:-At least 4 years' experience working in a similar position-Ability to use industrial cleaning equipment and products-Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure-Ability to work a variable shift pattern-Demonstrated success in collaborating with diverse organizational functions to accomplish common goals-Excellent organizational and team management skills-Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients-Must be proactive in carrying out assigned duties-Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
