Head Housekeeping Supervisor

• Approach encounters with guests and employees in an attentive, friendly, courteous and service oriented manner

• Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations

• Check rooms and common areas, including stairways and lounge areas, for cleanliness

• Coordinate work activities among departments

• Ensure compliance with safety and sanitation policies

• Educate housekeeping staff on cleanliness, tidiness and hygiene standards

• Examine the property to determine need for repairs or replacement of furniture and/ or equipment

• Investigate and address complaints regarding poor housekeeping service

• Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels

• Maintain an inventory of cleaning supplies

• Monitor and replenish cleaning products stock

• Motivate team members and resolve any issues that might occur

• Oversee staff performance on a daily basis

• Prepare work assignments in an effective manner

• Perform various cleaning duties in instances of staff shortages

• Assist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements

• Schedule shifts and arrange for replacements in cases of absence

• Train housekeeping attendants on cleaning and maintenance tasks

• Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner

• At least 4 years’ experience working in a similar position

• Ability to use industrial cleaning equipment and products

• Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure

• Ability to work a variable shift pattern

• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals

• Excellent organizational and team management skills

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