Head of Retail

San Ġwann, Malta Island
Permanent
Full-time

1 month ago

Class Optical – Malta’s leading specialist in the optical industry for over 40 years – is looking for a strategic and commercially driven Head of Retail to lead our multi-channel retail operations across Malta and Gozo, including 10 physical stores and several online platforms.This is a senior leadership opportunity for someone with strong commercial acumen, a passion for customer experience, and a proven track record in retail strategy and team leadership.JOB PURPOSEThe Head of Retail oversees the strategic, commercial, and operational direction of our retail footprint, including two physical chains and multiple e-commerce platforms. The role ensures alignment across all channels, drives customer experience innovation, and leads growth, profitability, and operational excellence initiatives.WHO YOU AREYou are a commercially minded leader with a deep understanding of retail operations and customer engagement. You thrive in dynamic environments, confidently manage large teams, and excel in both physical and digital retail. You’re analytical, collaborative, and passionate about delivering exceptional customer experiences.WHO YOU'LL BE WORKING WITHYou’ll report to the Chief Strategy Officer (CSO) and collaborate closely with Operational Managers, Heads of Department, and cross-functional teams including Marketing, Digital, and Supply Chain. You’ll also engage with external partners, suppliers, and stakeholders.SERVICES AND PRODUCT PORTFOLIOYou’ll be leading the retail strategy for a wide range of optical products and services, including:

Optical frames and sunglasses

Contact lenses and lens care products

In-store services such as eye tests and optical consultations

Online retail platforms and digital customer services

KEY RESPONSIBILITIES

Develop and execute commercial strategies for physical and digital retail.

Align retail plans with broader business objectives and market trends.

Provide leadership across all retail operations and ensure brand consistency.

Support Operational Managers in delivering high performance and service standards.

Define and uphold customer service standards across all channels.

Lead initiatives such as loyalty programmes, subscriptions, and omnichannel services.

Oversee performance of online platforms and collaborate on digital marketing strategies.

Lead new store openings and ensure alignment with brand and commercial goals.

Monitor KPIs, campaign ROI, and profitability across all retail channels.

Inspire and develop retail and e-commerce teams, fostering a culture of innovation and excellence.

REQUIRED SKILLS, ABILITIES AND EXPERIENCE

Minimum 5 years’ experience in retail leadership, including multi-site or multi-channel management.

Proven track record in commercial strategy, sales growth, and customer experience.

Strong understanding of e-commerce, omnichannel retail, and digital engagement.

Excellent leadership, communication, and stakeholder management skills.

Analytical mindset with experience in performance tracking and budget management.

Experience in optical, fashion, or other semi-medical retail environments is a plus.

Comfortable working across locations and engaging with cross-functional teams.

WORKING CONDITIONS

Full Time – Indefinite Contract

Based at Head Office (San Gwann) with regular travel to all store locations in Malta and Gozo

Standard office hours with flexibility for store visits and strategic meetings

Annual performance bonus linked to KPIs, goals and objectives

BENEFITSBesides joining an awesome team, the company offers additional benefits and perks, such as free private health insurance, yearly company product vouchers and regular team events.APPLY NOW!If you are interested in the role submit your CV now through the form by clicking the "Apply Now" button. We are looking forward to receiving your application!Before you apply please make sure to read our privacy policy for job applicants which can be found . By applying for the post you are agreeing to our privacy policy for job applicants.

Class Optical

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