Disputes Manager
- Birkirkara, Malta Island
- Permanent
- Full-time
- Lead and manage all aspects of the Disputes department, including workflow, case assignment, and day-to-day operations for acquiring disputes/chargebacks.
- Mentor, train, and manage the performance of team members through regular performance evaluations, ongoing feedback, and professional development.
- Proactively identify and implement process improvements to enhance efficiency, adapt to business changes, and accommodate new client, system, or scheme requirements.
- Analyze and report on key operational performance data, providing regular updates and strategic insights to senior management.
- Directly manage and resolve complex dispute scenarios and provide expert guidance and training to clients to ensure they have the necessary support and documentation.
- Serve as a subject matter expert on all scheme rules, ensuring the team adheres to all guidelines and timeframes set by Mastercard, Visa, and other card schemes, including compliance and regulatory filings for fraud-related activity.
- Lead project initiatives and provide critical input on team needs and operational requirements.
- Perform any other duties as assigned, contributing to the overall success and strategic goals of the organization.
- Proven experience in a leadership or managerial role, preferably within a disputes, chargeback, or fraud department.
- Deep understanding of Mastercard, Visa, and other card scheme rules and regulations.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with a talent for leading and developing a team.
- A proactive and strategic mindset, with a focus on continuous improvement.