Chief Operating OfficerA well established international iGaming operator is seeking an experienced Chief Operations Officer to lead and develop its global Operations function.This executive leadership role will oversee a large operational organisation and play a key role in driving operational excellence across the business. The successful candidate will focus on improving efficiency, increasing automation, and strengthening the overall customer experience across multiple brands and markets.A key focus of the role will be to analyse existing operational processes, identify inefficiencies or opportunities for improvement, and introduce technology driven solutions that enhance automation, increase productivity, and strengthen operational margins. The COO will also serve as the main Operations representative within the executive leadership team, ensuring that operational priorities remain aligned with the company’s overall strategic direction.Location: Malta - HybridResponsibilities:As Chief Operating Officer, your broad responsibilities will include but are not limited to:Strategy Definition and DeliveryDefine and implement the company’s Operations Strategy, ensuring it supports the organisation’s commercial and regulatory objectives.Establish clear performance frameworks, including the use of OKRs, to measure operational performance and drive accountability across teams.Ensure strong collaboration between Operations and other departments across the business.Operational ExcellenceImproving operational efficiency and marginsReducing manual processes through automationImplementing AI driven tools where appropriateStrengthening internal workflows and operational scalabilityCustomer Experience OptimisationWork across operational teams to identify opportunities to improve the overall customer journey and reduce friction across key touchpoints.Areas of focus may include payments, withdrawals, support interactions, and customer lifecycle communications.The goal is to deliver a seamless and efficient customer experience that strengthens long term player engagement.Executive LeadershipAct as the Operations representative within the C Level leadership team.Ensure operational insights and performance metrics are clearly communicated to leadership and that operational strategy remains aligned with wider business objectives.Champion a culture of continuous improvement and operational excellence across the organisation.Requirements:Minimum 3 years of C Level experience within the gaming or iGaming industryAt least 5 years of experience in senior Operations leadership rolesProven experience managing large operational teamsStrong understanding of operational functions within an online gaming environmentExperience implementing automation, operational improvements, and technology driven efficiency initiativesThe successful candidate will combine strong strategic leadership with a hands on approach to operational optimisation.Highly analytical, focused on systems thinking, and comfortable challenging existing processes in order to drive meaningful improvements across the organisation.A strong focus on efficiency, automation, and continuous improvement will be essential.Core ValuesThe organisation seeks leaders who demonstrate:Obsession with qualityThe ability to make bold and well informed decisionsHonest and respectful leadershipA data driven approach to decision makingThis is an exceptional opportunity to apply your expertise and contribute to the success of a high-performing organisation with a global presence.What we offer:Competitive Compensation: You will receive a highly competitive compensation package, which includes a competitive base salary, performance bonuses, and other incentives, all reflective of your experience and contribution.Work-Life Balance: We value work-life balance and offer flexible working arrangements, recognising that achieving your best in your career requires a healthy balance between work and personal life.TalentXD is a leading recruitment and advisory firm dedicated exclusively to the global iGaming ecosystem. We connect the people, businesses, and opportunities that drive the industry forward, partnering with operators, providers, and the companies that power them.Our focus is on understanding the needs of every client and candidate. We ask the right questions, dig deeper, and act as an extension of our clients’ business, representing them with the same insight and care as their own team would.Beyond recruitment, we provide , fostering connections between investors, founders, and iGaming businesses worldwide.We also support industry professionals who aspire to , giving them access to financing, technology, and operational support through our trusted network.At TalentXD, we are dedicated to creating meaningful impact across the iGaming ecosystem, guided by excellence, integrity, and genuine partnership.
