Job DescriptionOn behalf of our client, we are seeking an experienced Chief Operating Officer (COO) to lead and optimise end-to-end operations within a fast-growing FX/CFD brokerage environment.This is a senior leadership role responsible for overseeing all operational functions across the business - including Customer Support, Trading Operations, Payments Operations, and internal office management - ensuring efficiency, scalability, and alignment with commercial and regulatory objectives.The COO will work closely with the executive team to drive operational excellence, improve client experience, and support the company’s growth strategy in a highly competitive and fast-paced trading environment.Location: Hybrid – MaltaResponsibilities:As a COO, your broad responsibilities will include but are not limited to:Operational Leadership (main focus)Take full ownership of day-to-day operations across Customer Support (CS), Trading Operations (TradeOps), Payments Operations (PayOps), Human Resource (HR), etc.Ensure all departments operate efficiently, with clear processes, SLAs, and performance metrics.Drive continuous improvement of operational workflows, systems, and client experience.Trading & Brokerage OperationsOversee trading operations, including platform performance, execution flows, and coordination with dealing/risk teams.Ensure smooth handling of client onboarding, deposits/withdrawals, and transaction flows.Monitor operational risks and implement controls to maintain stability and performance.Payments & Financial OperationsSupervise payment processes, including PSP integrations, transaction monitoring, and reconciliation flows.Ensure efficient and compliant handling of deposits, withdrawals, and payment-related issues.Work closely with finance and compliance teams on risk mitigation and fraud prevention.Customer Experience & SupportOversee Customer Support teams to ensure high-quality, timely, and compliant client interactions.Define and track KPIs related to client satisfaction, response times, and issue resolution.Continuously improve the end-to-end customer journey across all touchpoints.Office & Internal Operations ManagementOversee on-site operations including office management, administration, IT support, and receptionist functions.Ensure a well-organised, productive, and scalable office environment.Manage internal vendors and service providers where required.Team Leadership & DevelopmentLead, mentor, and scale cross-functional operational teamsEstablish clear structures, accountability, and performance management frameworksFoster a culture of ownership, efficiency, and collaborationStrategic & Cross-Functional CollaborationWork closely with the CEO and leadership team to align operations with business strategyCollaborate with Product, Compliance, Risk, and Commercial teams to support growth initiativesContribute to strategic planning, budgeting, and operational scaling effortsRequirements:Proven experience in a senior operational leadership role (COO / Head of Operations / Operations Director) within a retail FX/CFD brokerage or trading environment.Strong understanding of end-to-end brokerage operations, including Trading Ops, Payments, and Customer SupportExperience managing cross-functional teams in fast-paced, high-growth environmentsSolid knowledge of trading platforms, client lifecycle, payment flows, and operational riskStrong leadership, organisational, and decision-making skillsExperience working closely with executive leadership and contributing to business strategyExcellent communication and stakeholder management abilitiesHands-on, solution-oriented mindset with the ability to operate both strategically and operationallyNice to HaveExposure to multi-jurisdictional operations and regulatory environments (both regulated and unregulated markets)Experience scaling operations in a growing or startup-like environment to SMEsWhat’s in it for you?Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.Benefits:Opportunity to take full ownership of operations in a growing, dynamic brokerage environmentDirect collaboration with executive leadership and influence on company strategyHigh-impact role with strong visibility and career progression potentialCompetitive compensation package aligned with experienceWe redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.
