FRONT OFFICE HOST

Saint Julian's, Malta Island
€14,500-15,400 per year
Permanent
Full-time

22 days ago

FULL TIME
SAN GILJAN, MALTA
SHIFT
12 September 2025
Ref: 421974

Responsible for welcoming guests, assisting with check-in and check-out procedures, handling reservations, and providing information and assistance to ensure an excellent guest experience.Main Responsibilities include: • Check in the arriving guests and check out the departing guests in a friendly and caring manner • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle • Coordinate with housekeeping to ensure rooms are ready for check-in • Process payments • Upload and update reservations into the front office system • Assist the management team with other administrative duties Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHITALIANISCED Level: Upper secondary education - Level (3)Competencies

Accompany clients to their room/suite. Offer additional services (television, telephone, minibar)
Run errands at customer or company request
Put telephone calls through to clients
Register reservations and allocate occupation of rooms, apartments, bungalows...
Collect clients' remarks on quality of reception, equipment, personnel
Inform customer about organization services and reservation procedure
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)
Answer customers' questions during their stay
Welcome customers on their arrival. Deal with administrative formalities of their stay
Draw up invoices for accommodation costs, check means of payment and receive payments
Receive client at arrival and departure
Close cash register and check outstanding accounts
Inform clients on services of organisation and shows, restaurants, tourist attractions/places...

Past ExperienceOccupationExperience(months)RECEPTIONIST, HOTEL6Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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