FRONT OFFICE MANAGER

Sliema, Malta Island
€29,000-29,900 per year
Permanent
Full-time

12 days ago

FULL TIME
TAS-SLIEMA, MALTA
SHIFT
22 September 2025
Ref: 422363

Join our prestigious 5-star hotel as a Front Office Manager.Mission of the Role The Front Office Manager is responsible for the effective management, planning, organization, and supervision of the Front Office operations, including the reception team. This role ensures exceptional guest service, operational efficiency, and team development in alignment with the hotel’s standards and objectives. Key Responsibilities Oversee daily operations of the Front Office, ensuring smooth and efficient service delivery. Lead, motivate, and develop the Front Office team to achieve high performance and engagement. Provide comprehensive training for new team members and develop Standard Operating Procedures. Coordinate guest welcome and farewell experiences, loyalty program engagement, and billing processes. Manage internal and external communications, including telephone operations and personalized guest service. Handle departmental administrative tasks, accounting processes, and collections. Supervise cash handling and ensure compliance with financial procedures. Promote hotel accommodation and ancillary services, both directly and indirectly. Drive continuous improvement initiatives to optimize results and service quality. Collaborate with other department heads to ensure seamless interdepartmental coordination. Minimum Requirements Degree in Hospitality, Tourism, or Advanced Vocational Training in Hospitality. Strong computer literacy and hands-on experience in Opera PMS system. Minimum of 2 years’ experience in a similar role within the hospitality industry. Personal skills: Excellent interpersonal and communication skills: courteous, empathetic, and assertive. Strong customer service orientation. Team player with initiative and a proactive approach. Effective planning and organizational abilities; goal-driven with contingency management skills. Sales acumen and upselling capabilities. Proven ability to lead and develop teams. Sound decision-making and problem-solving skills. Inspirational leadership style.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHMALTESEISCED Level: Upper secondary education - Level (3)Competencies

Put telephone calls through to clients
Register reservations and allocate occupation of rooms, apartments, bungalows...
Collect clients' remarks on quality of reception, equipment, personnel
Inform customer about organization services and reservation procedure
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)

Past ExperienceOccupationExperience(months)RECEPTIONIST, HOTEL36Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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