ASSISTANT NIGHT MANAGER
- Floriana, Malta Island
- €1,500-1,750 per month
- Permanent
- Full-time
- FULL TIME
- IL-FURJANA, MALTA
- NIGHT
- 21 September 2025
- Ref: 422368
- Dealing with any complaints or problems which may arise • Ensuring that all guest requests are satisfied • Ensuring that arrivals are checked-in accordingly, allocated a room and that their luggage is sent to the room without delay • Performing wake-up calls according to standard • Obtaining a detailed hand-over from the previous Duty Manager, and taking action as required • Ensuring that Room Service orders are prepared up to standard • Ensuring that all team members on duty are alert and following company standards • Patrolling the Hotel areas covering the back-of-house and public areas, to ensure that standards are being maintained • Ensuring that early deliveries are received correctly, checked and stored • Following up on Maintenance issues • Ensuring that the early breakfast is prepared according to standard • Checking if any taxis have been booked, to ensure that the transfers will take place on time • Completing a night report detailing complaints, emergencies, incidents, maintenance, security needs etc, as well as a summary of the action taken, in the absence of the Night Manager • Performing the daily night audit, in the absence of the Night Manager • Ensuring strict security measures are in operation, and that no unauthorized person has access to any part of the Hotel • Reporting any suspicious behavior to Security • Ensuring that all cash floats are secured away • Ensuring that all keys are secured • Contacting the General Manager and Security Manager in the event of an emergency, which may require evacuation
- Put telephone calls through to clients
- Register reservations and allocate occupation of rooms, apartments, bungalows...
- Collect clients' remarks on quality of reception, equipment, personnel
- Inform customer about organization services and reservation procedure
- Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)