Duty Manager

Saint Julian's, Malta Island
Permanent
Full-time

15 days ago

A Full-Time vacancy has arisen for the position of Duty Manager. The selected applicant will be responsible for the safety and security of the team, guests and property and to provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.Duties include:

Providing superior customer service well before they arrive to the hotel and even after their departure.
Finding strategic ways of giving each Guest a personalized and memorable service
Meeting and greeting arriving guests and bidding them farewell as they leave
Reviewing the arrival list daily and assisting in allocating welcome amenities
Escorting VIPs to their rooms and check them in before their arrival
Attending promptly to customers' inquiries and assisting them with their needs
Dealing with guest complaints and providing tangible solutions to their issues or concerns
Finding proactive ways of enhancing the Guest experience
Ensuring the safety and security of all hotel guests, team members and property, being able to take over the Fire Panel and lead the management team on duty
Representing the Hotel management during their absence
Providing support to reception with check in and check out as required
Analyzing customer feedback and providing strategic direction to continuously improve overall rating and the service provided
Responding to guests needs and anticipating their unstated ones
Be present within the Front Office Area as well the Executive Lounge and assist during busy moments
Full knowledge of all activities / functions / events happening within the hotel whilst on duty
Be the point of reference for the guests throughout their stay

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton

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