ICT Specialist
R77 Global View all jobs
- Saint Julian's, Malta Island
- Permanent
- Full-time
- Provide 1st/2nd line support: laptops/desktops, mobile devices, M365, printers, conferencing, VPN, access.
- Manage tickets, troubleshoot incidents, and meet SLAs with strong customer service.
- Support onboarding/offboarding and access provisioning (least privilege).
- Maintain device compliance: patching, antivirus/EDR basics, configuration standards.
- Assist with network troubleshooting (Wi-Fi, switches, VPN, basic firewall coordination).
- Maintain documentation and contribute to continuous improvement.
- Hands-on ICT support experience within iGaming (mandatory).
- Strong knowledge of Windows/macOS, Microsoft 365, and basic networking concepts.
- Experience with identity/access workflows (Azure AD/Entra, MFA, groups, permissions).
- Clear communication, ownership mindset, and ability to prioritise in busy environments.
- Intune/MDM experience, basic scripting (PowerShell), ticketing tools (Jira/ServiceNow/Freshservice).
- Exposure to security best practices and compliance-focused IT operations.
- Hybrid working in Malta
- Stable, professional ICT environment with growth opportunities
- A team culture focused on speed, service quality, and security