IT Officer
- Malta Island
- Permanent
- Full-time
- Provide timely troubleshooting and resolution of user-reported technical issues.
- Support end-user onboarding and offboarding, including account provisioning and access management.
- Deliver second-level technical support for cloud-based applications and services used company-wide.
- Collaborate with the IT team to monitor and manage the performance, security, and availability of cloud infrastructure.
- Assist with the setup, configuration, and maintenance of cloud environments for various projects.
- Implement and uphold best practices for cloud security, data protection, and disaster recovery.
- Administer Atlassian Jira and Confluence, optimizing them for project management, team collaboration, and documentation.
- Manage Microsoft products such as Purview, Intune, and Exchange, ensuring correct configuration, compliance, and integration with enterprise systems.
- Stay informed on emerging technologies and recommend improvements.
- Develop and maintain comprehensive technical documentation.
- High professional ethics, integrity, and discretion with sensitive information.
- Strong troubleshooting and analytical abilities for efficiently resolving technical issues.
- Excellent communication skills and aptitude for cross-functional teamwork.
- Solid understanding of network fundamentals and protocols.
- Good grasp of cloud architectures, services, and best practices.
- Experience with scripting languages for automation and cloud resource management.
- Familiarity with virtualization and containerization technologies.
- Experience: Ideally 2-5 years in IT support, with a strong emphasis on cloud computing (e.g., AWS, Azure, and/or Oracle Cloud).
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications: Cloud computing certifications-such as AWS Certified Cloud Practitioner or Microsoft Certified Azure Administrator-are a plus.
- Industry Exposure: Prior experience in a credit institution or broader financial services sector is considered an asset.