IT Junior Support Officer

The General Soft Drinks Co Ltd (GSD)

  • Malta Island
  • Permanent
  • Full-time
  • 27 days ago
As the IT Junior Support Officer, you will be an integral member of the IT Infrastructure & Operations Team, which forms part of the IT Department. You will report directly to the Senior IT Operations Support Officer. The position requires you to learn the business applications & processes to enable you to support business users with queries, issues that arise and projects that will be assigned. Your area of focus will be Desktop Management, procurement, IT Inventory & Help Desk.RESPONSIBILITIESService Desk & Support:
  • Log, prioritize, assign and follow-up of all service calls on computer hardware.
  • Troubleshoot system and computer problems, diagnosing and solve issues in a timely manner.
  • Assist team members and Business users with their IT needs.
  • Monitor the IT ticketing system and submit progress reports to the Team leader on a weekly basis.
Hardware & Software Management:
  • Keep track of all computer hardware and software licenses.
  • Ensure that IT Stores is always kept in order and ensure adequate level of stock.
  • Procure and ensure sufficient inventory of computer-related supplies.
  • Prepare and ensure that purchase orders and invoices are processed as per company procedure and in a timely fashion.
Infrastructure & Systems:
  • Oversee and maintain equipment such as video conferencing equipment and PABX system to ensure all is working in optimal condition.
User Onboarding & Offboarding:
  • To prepare the necessary hardware and software for new employees.
  • To ensure that all hardware is collected and checked when an employee is terminated, and accounts are disabled in a timely fashion.
Documentation & Training:
  • Upkeeping of technical documentation and maintain proper comprehensive emergency procedures.
  • Document procedures, and technical documentation.
  • To participate in induction courses and deliver the basic information of how the IT Operations function operates and how users are to report issues.
Administrative Support:
  • To provide administrative support and housekeeping activities
GENERAL
  • Be knowledgeable of the company polices & procedures.
  • Adhere to the IT Change Management Policy and procedure.
  • Conduct research and propose to the Group IT Manager solutions for optimisation of systems that will bring benefits to the business operations.
  • Maintain confidentiality with regards to information being processed, accessed, or stored.
  • Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.
SKILLS & COMPETENCIES
  • A Diploma/Advanced Diploma in IT/Computer Studies or an equivalent.
  • Good written and verbal communication skills.
  • Ambitious, good attitude, willing to learn and teamwork spirit.
  • Problem-solving skills and eye for detail.
  • Knowledge of how to repair and configure PCs and Laptops.
  • Knowledge of ITIL processes.
  • Sound Experience in Microsoft platforms and products such as Microsoft Office 365 & other Microsoft Products.
  • Willing to work in multi-site organisations environment.
  • Must be willing to be on-call and travel to off-sites.

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