Junior IT Service & Support Officer

Malta Financial Services Authority

  • Malta Island
  • Permanent
  • Full-time
  • 1 month ago
About the DepartmentTechnology is at the core of the knowledge-based organisation. It enables MFSA's strategic and operational objectives to be achieved efficiently and effectively.The Technology team leverages cutting-edge technology, industry standards and methodologies to provide reliable services to the rest of the organisation, and the financial services sectors interacting with the Authority electronically. It is responsible for technology design, information security, development, integration and delivery of all information and communications infrastructure, platforms, and services, working with technology vendors and partners.The Technology team is made up of professionals, specialised in relevant areas, that include governance and planning, information systems, information security, technology operations and service management. Officials from Technology also participate and give their contribution in several European committees, expert groups and industry fora.About the RoleYou will be working in a multi-disciplinary team, within the Services and Support area, which falls under the Operations part of the Technology Function. Your main duties will revolve around services to internal business users, by ensuring that technology services are provided and maintained, to enable the business to function without any hinderance.You will be part of a team which is the first technological contact level for the business user, from which you can escalate to the second line of support, if and when required. This team is the prima-facia of the Technology Function and must adequately address the requirements of the business throughout its operations.The selected candidate will undertake duties in connection with Service Desk support, performing the following duties:
  • Testing, troubleshooting, preparing, configuring, installing, and maintaining technology systems.
  • Prepare for new recruits and provide initial induction training.
  • Be the first to support users through the Technology Service Desk, locally and remotely, and also resolve issues when cases of malware arise.
  • Update the inventory of technology equipment and technology stocks, including disposals.
  • Conduct research for procurement purposes and liaise with suppliers for assistance.
  • Prepare for conference calls, video conferencing, and technology equipment for presentations.
  • Preparing relevant documentation and giving user guidance.
  • Assisting Administrators/Specialists.
  • Facilitate service and support continuity after standard office hours.
  • Oversee any other duties as assigned by the Team Leader.
About YouYou have a solid academic background in ICT with a qualification in a relevant field of study at National Qualification Framework Level 6 or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or widely recognised professional qualification at comparable level. Possession of ITIL Foundation certification will be considered an asset.If you do not have the necessary academic or professional qualifications but you have at least five (5) years of relevant experience in IT service support, we would still be interested in speaking with you.The Candidate preferably would have work experience in some of these areas; MS Active Directory, MS Windows Operating Systems, MS Office 365 Suite, Laptops, Wired & Wireless Networks, Structured Cabling, Printing and Multifunction Machines and VPN for remote access.The ideal candidate should:
  • Have a good business orientation with a demonstrated knowledge of the IT industry.
  • Can communicate with and understand the needs of non-technical internal and external clients.
  • Adequate customer focus and knowledge of IT Service Management standards and procedures.
  • Possess strong analytical and problem-solving skills.
  • Have good written and verbal skills and proven ability to work on own initiative with great attention to detail.
  • Has the ability to work within a team, multitask and capable of meeting strict deadlines.
  • Has the ability to listen actively and to work on own initiative when necessary.
  • The ability to work under pressure and able to respond to emergencies after hours.
  • Must be fluent in the English language.
Other important informationThe MFSA is an Equal Opportunities Employer as certified by the NCPE (National Commission for the Protection of Equality) and is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures. The MFSA reserves the right to withdraw this call at any time and not to select any of the Candidates.It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC). Applicants should do so preferably at application stage or otherwise at the preliminary interview should an applicant be selected for such interview. Details can be obtained by accessing the National Commission for Further and Higher Education website on www.ncfhe.org.mt under MQRIC heading.The MFSA shall ensure that any processing of personal data is in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law. For further details, you may refer to the Data Protection Policy on the MFSA webpage www.mfsa.mt.Candidates are to note that the submission of any false statement/s or omission, even if unintended, may lead to the cancellation of their application and may render the candidate’s appointment liable to termination.Furthermore, please note that candidates may be asked to submit any documentation in support of the information provided, including but not limited to, proof of qualifications and Police Conduct Certificates.Jobsplus Permit Number: 636/2025

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