Support Operations Executive
- Malta Island
- €27,000 per year
- Training
- Full-time
- Be the go-to expert for diagnosing and resolving technical challenges, delivering effective solutions to users facing IoT connectivity or platform issues.
- Support smooth order fulfilment by ensuring requests are processed promptly while creating a seamless, positive experience for every customer.
- Build and nurture strong relationships with clients and end-users, ensuring satisfaction and trust in the services provided.
- Collaborate closely with engineering, product, and other teams to tackle technical concerns and keep operations running effortlessly.
- Stay ahead of the curve with the latest IoT and LoRaWAN trends, recommending improvements to enhance the overall customer journey.
- Monitor key systems to guarantee uninterrupted service, promptly identifying and reporting any discrepancies..
- Strong analytical and technical skills to solve problems with confidence.
- Proactive, self-motivated, and accountable, with a passion for teamwork.
- Excellent communication skills in both written and spoken English.
- A tech-savvy mindset with at least a Diploma-level qualification in IT.
- Fresh graduates with internship experience or 1 year of experience will be considered.
- Hybrid working
- Health insurance
- WiFi and mobile package