Support & Operations Executive - Internet of Things

Malta Island
Permanent
Full-time

16 days ago

We are currently looking for a motivated and energetic person to join our Internet of Things support and operations team as a Support & Operations Executive. This role provides dedicated support to IoT customers facing issues with SIM connectivity, platform services, or onboarding. You will troubleshoot problems, guide users through resolution steps, and ensure a smooth customer experience.Beyond front-line support, you’ll manage key tasks and contribute to cross-functional projects to improve efficiency and service quality. Reporting to the Senior IoT Support & Operations Manager, responsibilities include identifying recurring issues, driving process improvements, and collaborating with internal teams to enhance customer satisfaction and platform performance.Key Responsibilities:

Troubleshooting technical issues and provide solutions to customers or end-users who are experiencing problems with IoT connectivity services and related platforms
Provide order fulfilment support to ensure that orders are closed in a timely manner, whilst providing an excellent customer experience
You will need to establish and maintain good relationships with customers and end-users, ensuring their satisfaction with the products and services provided
Work closely with other departments, such as engineering and product development, to address technical issues and ensure smooth operations
You will need to stay up to date with the latest developments and trends in IoT/Lorawan technologies and provide recommendations on how to improve customer experience.
Conduct the necessary monitoring on various systems to ensure service upkeep, whilst reporting any variances in a timely manner

Job Requirements:

Tech savvy with minimum of a Diploma Level in an IT role
Strong analytical and technical background
Self-driven and proactive
Responsible and works well in a team
Good command of English and German, both spoken and written
Experience in a previous technical customer service role will also be considered an asset

Why Join Us?

A clear and transparent culture where your role and impact are always understood.
An inspiring environment that motivates you to grow, innovate, and achieve your best.
A forward-thinking organisation that embraces new technologies and ideas to shape the future of IoT.
A team that succeeds together, built on collaboration, support, and shared success.

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