Director of Operational Excellence & Performance
- Sliema, Malta Island
- Permanent
- Full-time
- Operational Performance Monitoring & Reporting
- Oversee the delivery of weekly and monthly operational reports, providing clear insights into performance metrics and trends.
- Monitor daily operational KPI reports to ensure real-time visibility of performance and prompt identification of issues.
- Coordinate and synchronize with respective department Directors to track and analyze key KPIs and action plans (APs), identifying areas for improvement and ensuring alignment with overall business goals.
- Continuous Improvement & Process Optimization
- Lead cross-functional projects focused on process improvement, simplification, and scalability to enhance operational efficiency and effectiveness.
- Together with the rest of the team, help drive initiatives that improve customer experience through more streamlined and effective operational workflows.
- Project Management & Implementation
- Manage the project management operations team, ensuring effective coordination and execution of projects within the operations function.
- Oversee the implementation and follow-up of company-wide projects impacting operations, ensuring timely delivery and alignment with strategic objectives.
- Operational Roadmaps & Development Prioritization
- Develop and maintain operational roadmaps in coordination with all departments within the operations function to ensure aligned and strategic delivery of key initiatives.
- Prioritize all operations-related development requests submitted to the product and technology teams, balancing business needs and resource availability.
- Cross-Departmental Collaboration & Alignment
- Facilitate alignment and integration across multiple operational departments, including Customer Service, Responsible Gaming, Risk & Fraud Prevention, and AML.
- Act as a central point of coordination to ensure cohesive execution of operational strategies and initiatives.
- Strategic Support to Leadership
- Provide comprehensive oversight and actionable insights into operational performance and improvement opportunities.
- Support strategic decision-making through data-driven analysis and effective communication of operational realities.
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.