Duty Manager

Cavalieri Art Hotel View all jobs

Malta Island
Permanent
Full-time

1 day ago

Prestige Travel Marketing Ltd. is currently looking for a Duty Manager to join their team on a full-time basis at the Cavalieri Art Hotel.Job Role:The role of the Duty Manager is critical to the success of the operation. While on duty, the Duty Manager must assume full control of all areas of the hotel, ensuring comfort and the well-being of the guests, in accordance with brand standards and in compliance with all policies & procedures. The Duty Manager is to support all existing management team in delivering a successful operation in line with hotel objectives.Responsibilities:

Training, supervision and guidance of front office team members

Motivating team members and establishing a productive working environment for the hotel

Assigning daily work tasks to team members

Dealing effectively with guests’ feedback to exceed guests’ expectations

Responding promptly to any guests’ requests and work to optimise the guests’ experience

Maintaining the corporate relations

Making sure that all the VIP guest are receiving the suitable treatment

Taking care of room assignment

Maintaining control and composure in difficult situations and exhibit good judgement

The Duty Manager is to provide the best solution to all guest queries

Assisting the front office manager in the day-to-day operations

Finalizing all necessary reports requested by the head of department

Ensure that front of house and back of house is kept clear, tidy and organized

The job description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.

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