Dutch-speaking iGaming Customer Support Agent (+ Relocation Offer)

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  • Valletta, Malta Island
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Looking for a way to live abroad without putting your career on pause?This is your chance to build an international career in iGaming while living in one of Europe’s most dynamic expat hubs – Malta.
  • Sun 300+ days a year
  • English-speaking work environment
  • A fast-growing iGaming industry
  • A social life filled with internationals who made the same move you’re considering right now
The RoleYou will become a product expert in sportsbook and online casino, handling customer cases across phone, chat and email. You’ll take ownership, meaning you don’t just pass issues along. You solve them.Your work will include:
  • Resolving customer queries via phone, live chat and email
  • Managing withdrawals and payment-related questions
  • Processing KYC documentation and enhanced due diligence
  • Running security checks on accounts and transactions
  • Collaborating with payments, fraud and compliance teams
  • Analysing customer trends and improving internal processes
  • Contributing to KPIs and service level targets
You’ll gain real exposure to the operational backbone of an international iGaming company.RequirementsWho You Are
  • Fluent in Dutch (written and spoken)
  • Comfortable working in both Dutch & English
  • Structured and analytical
  • Adaptable to shift work
  • Previous customer service experience is a requirement
  • Used to multitasking in a fast-paced environment
BenefitsCareer Growth in iGamingMalta’s iGaming industry is known for internal mobility.You’ll have access to structured development programs where you can grow into areas such as:
  • Fraud & Risk
  • Compliance
  • Escalations
  • Commercial
  • Product
  • Country Management
What You’ll Get
  • Relocation package
  • Hybrid work model
  • Up to 40 days per year fully remote
  • International private health insurance
  • Bonus scheme
  • Wellbeing allowance
  • Office breakfasts & lunches
  • Social and team events throughout the year
If you’re Dutch-speaking and considering working abroad in Malta, this is a chance to:- Live in a Mediterranean expat hub
- Work in the fast-growing iGaming industry
- Gain operational experience in sportsbook and online casino
- Build an international career from day oneMalta isn’t just a sunny escape. For many, it’s where their international career begins. Take your chance!

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