About MaltaMalta is one of Europe’s most popular destinations for international professionals. With English as an official language, a large expat community and a strong online gaming and tech industry, the island attracts talent from across Europe.Living in Malta means enjoying Mediterranean weather, seaside living and a vibrant social environment. From historic towns to modern seaside cafés, the island offers a unique balance between work and lifestyle.You need an EU passport to apply.Click here to read more about living and working in .The jobAs a Customer Support Agent in the online gaming sector, you will assist players and ensure they receive professional and efficient support. You will communicate with customers via phone, chat and email, helping them with account questions and resolving issues.The role is full-time and involves rotating shifts. Standard shifts are 8 hours per day. There is also a night shift option from 22:00 to 08:00 with 10-hour shifts, working on a 4-days-on, 3-days-off rotation. Hours worked between 22:00 and 08:00 include an additional allowance.Your daily work will include tasks like these:Responding to customer inquiries via phone, chat and emailAssisting players with account-related questions and issuesProviding clear and accurate information about services and processesResolving customer concerns quickly and professionallyMaintaining high service standards and customer satisfactionDocumenting customer interactions in internal systemsWorking in rotating shifts depending on operational needsParticipating in the onboarding programme including 2 weeks of full training followed by a 2-week buddy period while starting in the roleWe offerPermanent full-time contract in MaltaAnnual performance bonusRelocation support to help with initial travel and accommodation costsPrivate health insurance and life assurance from the first day of employmentOption to enrol in a company pension planAnnual wellbeing allowanceUp to 28 days of remote work after passing probationInternational working environment with colleagues from many countriesCareer development opportunities with potential progression after six monthsYour qualifications💭 Experience in customer-facing roles such as customer service, hospitality, reception or similar.💬 Excellent communication skills and a customer-oriented mindset.🤝 Friendly, responsible and reliable personality.🧩 Ability to stay calm and solution-oriented when assisting customers.💻 Comfortable working with computer systems and learning new tools.🌍 Fluency in Dutch is required.If you have any questions about the position, please send an email to . Our recruiters will be happy to assist you.
