Reservations Coordinator (German Speaking)
- Saint Julian's, Malta Island
- €26,000-29,000 per year
- Permanent
- Full-time
- Lead and coordinate the team to ensure efficient day-to-day operations and optimal departmental performance;
- Onboard and train new team members while continuing to support the development of existing staff;
- Monitor and continuously improve operational standards across Reservations, Front Office, and Customer Service;
- Support the leadership team with ongoing projects and initiatives;
- Oversee the accuracy and maintenance of the Property Management System (PMS) and other hotel-specific systems, including guest and customer data;
- Assist the reservations team with daily tasks, including reviewing bookings, managing arrivals, and verifying credit card transactions;
- Prepare monthly overnight stay reports and manage the processing of commissions.
- Completed professional training or hold a degree in hotel management;
- Bring at least 2 years of experience in a similar role, preferably within the lifestyle hotel sector, such as Front Office or Reservations;
- Highly proficient in MS Office and familiar with a variety of reservation systems;
- Speak and write English fluently, and ideally, you are also fluent in German.
- A warm, approachable personality with excellent communication skills across all levels;
- Strong analytical thinking and a structured working style, paired with a high level of responsibility and commitment to quality;
- A proactive, hands-on mindset with a natural drive to take initiative and deliver results;
- A keen eye for talent, a passion for team development, and a willingness to challenge the status quo and explore new approaches.