Enterprise Support Specialist (Information Technology)

• Implement and maintain the design and optimization of our clients' ICT server/storage infrastructure, networks, and software systems
• Stay updated on the latest Server and Storage Enterprise technologies to effectively deploy and support solutions for our clients
• Support the Business Development team in pre-sales activities, including Technical Sales presentations, Demonstrations, and System Design & Sizing
• Take charge as the primary lead during project implementation, managing Project management and intra-team coordination
• Act as the primary support contact throughout the contract duration
• Offer hands-on system maintenance, system administration, and operational support for Server and Storage Solutions
• Conduct analysis on the capacity, availability, and performance of servers and storage, providing recommendations
• Maintain close communication with customers throughout the support contract, identifying new upsell opportunities, system improvements, and necessary upgrades
• Provide hands-on system maintenance, system administration, and operational support for Vmware ESXi, Linux, and Microsoft Windows operating systems in Server and Storage Solutions
• Offer support for Vmware, Veeam, and Dell Enterprise Solutions
• Coordinate vendor notifications and patches, prioritize and manage multiple issues concurrently
• Resolve client issues remotely through various channels such as phone, email, chat, etc
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Utilize Raiseaticket helpdesk or similar tools to handle tickets and cases
• Track issues through to resolution within agreed time limits
• Research and assess new technologies while obtaining industry certifications

• At least 5 years of experience in a comparable role
• Proficient in Dell (or other vendor) technologies, with expertise in storage or hardware appliances
• Knowledge of virtualized environments, particularly VMWare, backup solutions, networking, Windows Server, and Linux server operating systems is advantageous
• Possession of a Bachelor’s degree in IT or relevant brand certifications is as an asset
• Demonstrated strong troubleshooting and analytical skills
• Effective communication skills in both written and spoken English
• A flexible, open-minded, and creative individual who thrives on challenges
• Exhibits a professional approach in managing customer relationships, addressing their requests in a prompt and considerate manner

• Competitive salary
• Great team culture
• Opportunities for certifications and training
• Benefits such as Medical Insurance

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