Safer Gambling Analyst with Spanish and English

Immense Group

Pietà, Malta Island
Permanent
Full-time

1 day ago

Come and join our journey!At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Spanish and English-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices.TasksA taste of what you’ll doAs a Spanish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.

Analyse risk-scoring reports to identify potential addictive behaviour
Contact players who are at risk by phone or email and provide support according to internal policies
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund, eligible players
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes

RequirementsWho and what we are after?

Language proficiency: native or close to native level of Spanish and fluent level of English, both spoken and written
To have keen interest in regulatory and compliance knowledge
Ability to listen effectively and understand others, empathy
Positive mindset and a flexible approach
Ability to work well in a Team
Ability to work in a fast-paced, dynamic environment

BenefitsEmployee benefitsPrivate health insurance – because your wellbeing matters to usWellness allowance – up to €300 per yearFresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a yearBirthday leave – as we want you to celebrate your dayCompany and team-building events – trust us, these are legendaryRelocation package to Malta, including flight and two weeks of accommodationPerformance bonus - up to 10% of annual salary, if you achieve your KPIsAnd much more – see for yourself!Apply today and be part of our success story!Our recruitment processOnline assessmentInterview with our TA SpecialistInterview with the hiring managerMeet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’.Immense GroupImmense is a forward-thinking company dedicated to innovation, excellence, and creating exceptional experiences. With a portfolio of leading brands, we drive growth and set new standards in the iGaming industry, guided by our core values of passion, boldness, and integrity.

Immense Group

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