Safer Gambling Analyst (Spanish Speaking)
- Pietà, Malta Island
- Permanent
- Full-time
- Language proficiency: native or close to native level of Spanish and fluent level of English, both spoken and written
- To have keen interest in regulatory and compliance knowledge
- Ability to listen effectively and understand others, empathy
- Positive mindset and a flexible approach
- Ability to work well in a Team
- Ability to work in a fast-paced, dynamic environment
- Analyse risk-scoring reports to identify potential addictive behaviour
- Contact players who are at risk by phone or email and provide support according to internal policies
- Monitor escalated player registrations to prevent and avoid underage gambling
- Monitor escalated self-excluded players to assess risk and refund, eligible players
- Monitor and review follow-up case report on a daily, weekly, and monthly basis
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
- Adopt a solution-focused approach to assist vulnerable players
- Recommend changes and/or amendments to Safer Gambling operational activities and processes
- Private health insurance – because your wellbeing matters to us
- Wellness allowance – up to €300 per year
- Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
- Birthday leave – as we want you to celebrate your day
- Company and team-building events – trust us, these are legendary
- Relocation package to Malta, including flight and two weeks of accommodation
- Performance bonus - up to 10% of annual salary, if you achieve your KPIs
- And much more – see for yourself!
- Online assessment
- Interview with our TA Specialist
- Interview with the hiring manager