Customer Service Agent (German)
Talentuch
- Malta Island
- Permanent
- Full-time
- Ensure that players are provided with an outstanding level of service;
- Communicate with relevant departments to provide timely escalation process and following up with pending issues;
- Communicate with clientele proficiently in both English and German languages;
- Handle daily management of all incoming requests via emails and Live Chat;
- Assist the relevant departments, including Fraud Officer and the Money Laundering Reporting Officer, when required;
- Maintain customer focus and responding to customer queries in accordance to the Employer's guidelines;
- Give feedback of recurring customer issues to management and relevant internal departments;
- Respond and action requests from management;
- Promote the Employer's values and products;
- Ensure a professional working relationship with customers and other colleagues working with the Employer;
- Liaise with third party providers of the Employer providing services which overlap to the Employee's line of work.
- German speaking is a must (native or C1);
- Fluent in English speaking;
- 1 year + experience working in the iGaming industry within a Customer Service environment;
- Customer focused;
- Can-do positive attitude and a team player;
- Ambitious to learn;
- Effective communicator.
- Attractive remuneration package;
- Wellness benefit (after probation);
- Optician/Spectacle and Blue Lens Benefit (after probation);
- Health Insurance (after probation);
- Breakfast/lunch all week;
- Monthly snacks allowance;
- Training support;
- Modern office facilities;
- Exciting Company Events;
- Relocation package (if required).