Customer Support Agent (m/f/x) - German-speaking
Tipico
- Saint Julian's, Malta Island
- Permanent
- Full-time
- Resolve general customer queries via email and any other additional channel as may be required.
- Deliver customer service through effectively managing inbound contacts via different channels.
- Review and process customer complaints and handle issues within the expected timelines.
- Escalate complaints and issues as and when required.
- Deal with the handling of Zastrpay's telephone line for cashiers.
- Support with procedural and process documentation for the team as may be required.
- Support with ad-hoc tasks and collaboration with other departments within Zastrpay.
- You have a higher secondary education or upper level of education or 1 year experience in a similar role.
- English and German language skills - both written and verbal is essential for this role.
- You are customer oriented and have a solution-oriented work approach.
- You've been described as analytical and detail-oriented.
- You have previous experience working within Operations, Customer Support or KYC departments within the Payments or Banking industry.
- Start-up Environment. Be part of forming the company culture by getting in at the ground level of this organization.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, private health and dental insurance, and subsidised parking.
- On-site childcare. We value all our employees, and we want to support them in the best way. We provide after-school access to our on-site childcare for children over 3 years of age.
- Sports Incentive. We want you to remain active and will subsidise your membership in the sport of your choice.
- Events. Sponsored charity and team gatherings, we like to have fun together as a team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each one of us.